29Feb2024
01Apr2023
Reviewing the GDAP Wizard in Lighthouse
Hey folks! In today’s article, we will be taking a closer look at Granular Delegated Admin Permissions or GDAP. You can think of this feature as providing similar functionality to Privileged Identity Management (PIM), including “Just-in-Time” (JIT) access, but specifically with regard to your partner tenant as you “reach across”...
03Sep2021
Multi-tenant management for Microsoft 365, and other things
IT service providers are constantly looking for more efficiency, and better ways to manage their customers' hardware and software assets. In the Microsoft realm, we finally have Microsoft 365 Lighthouse, which is now in public preview. Some of my MSP customers have raised question marks around its current feature set...
30Jul2021
The three opportunities for MSP’s moving forward
The writing has been on the wall a while now; with a mass exodus to cloud services such as Microsoft 365 from traditional on-premises infrastructure, it was only a matter of time before those selling MSP services had to either evolve or die off. And with recent high-profile attacks against...
12Jan2021
Monitoring identity, cloud apps and email at different service tiers
Today I want to give you two ideas that you can take to your customers as new offerings. Some of you may already be doing some form of this, but based on my recent survey results, identity protection and monitoring in the cloud is still an area that is wanting...
06Jan2021
Announcing the Practice Development Community and Monthly Educational Series
Today is a big day here at ITProMentor.com. We are entering a new year, and we have a big agenda to go along with it! In my recent surveys many of you indicated interest in gathering together and forming a community. As well, more than a few have asked...
22Dec2020
Reader question: Do you recommend Defender in place of third-party antivirus or security tools?
It feels like it has been a while since I addressed a reader question on the blog. This is one I get frequently, all the more so in recent months since Microsoft Defender for Endpoint (formerly Microsoft Defender ATP) became available as a standalone subscription via CSP. Previously, it was...
10Dec2020
Your customers are coming to me…
I wanted to bring up an interesting trend that I have been seeing in my website's contact form. I still get plenty of messages from IT Pros, independent consultants and Managed Services Providers. But, in recent months, I have also been seeing an increasing number of SMB customers coming to...
01Dec2020
Why aren’t you charging your customers to take care of Microsoft 365?
This is a simple question. The way I see it, there are many opportunities to provide Managed Services for SMB customers with regard to their Microsoft 365 subscriptions. Yet to this day, hardly anyone is doing it. Why? I suspect some folks have difficulty connecting all the dots and putting...
16Nov2020