03Sep
30Jul
The three opportunities for MSP’s moving forward
The writing has been on the wall a while now; with a mass exodus to cloud services such as Microsoft 365 from traditional on-premises infrastructure, it was only a matter of time before those selling MSP services had to either evolve or die off. And with recent high-profile attacks against...
12Jan
Monitoring identity, cloud apps and email at different service tiers
Today I want to give you two ideas that you can take to your customers as new offerings. Some of you may already be doing some form of this, but based on my recent survey results, identity protection and monitoring in the cloud is still an area that is wanting...
06Jan
Announcing the Practice Development Community and Monthly Educational Series
Today is a big day here at ITProMentor.com. We are entering a new year, and we have a big agenda to go along with it! In my recent surveys many of you indicated interest in gathering together and forming a community. As well, more than a few have asked...
22Dec
Reader question: Do you recommend Defender in place of third-party antivirus or security tools?
It feels like it has been a while since I addressed a reader question on the blog. This is one I get frequently, all the more so in recent months since Microsoft Defender for Endpoint (formerly Microsoft Defender ATP) became available as a standalone subscription via CSP. Previously, it was...
10Dec
Your customers are coming to me…
I wanted to bring up an interesting trend that I have been seeing in my website's contact form. I still get plenty of messages from IT Pros, independent consultants and Managed Services Providers. But, in recent months, I have also been seeing an increasing number of SMB customers coming to...
01Dec
Why aren’t you charging your customers to take care of Microsoft 365?
This is a simple question. The way I see it, there are many opportunities to provide Managed Services for SMB customers with regard to their Microsoft 365 subscriptions. Yet to this day, hardly anyone is doing it. Why? I suspect some folks have difficulty connecting all the dots and putting...
16Nov
How much security is ‘enough’ security? Looking at Microsoft 365 Defender vs. Azure Sentinel
How much security is 'enough' security? This is in fact a trick question, I just threw it in there to get your attention. When it comes to security, one can never be 'safe,' but only 'safer' (even with the most expensive of cybersecurity tools and talented, dedicated humans to back...
26Oct
Cloud vs. On-prem and the future of Managed Services
Is the on-prem model (e.g. legacy AD with file shares, Windows Server-based apps, etc.) 'better' in some cases than SaaS alternatives like Microsoft 365, GSuite, Ping, Okta, Salesforce, DropBox, or whatever? In the SMB space, I really struggle to advocate for on-prem anymore, and I mean REALLY struggle. And that's...
18Sep