Tag - MSSP

Multi-tenant management for Microsoft 365, and other things

Multi-tenant management for Microsoft 365, and other things

IT service providers are constantly looking for more efficiency, and better ways to manage their customers' hardware and software assets. In the Microsoft realm, we finally have Microsoft 365 Lighthouse, which is now in public preview. Some of my MSP customers have...
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Monitoring identity, cloud apps and email at different service tiers

Today I want to give you two ideas that you can take to your customers as new offerings. Some of you may already be doing some form of this, but based on my recent survey results, identity protection and monitoring in the cloud is...
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Announcing the Practice Development Community and Monthly Educational Series

Today is a big day here at ITProMentor.com. We are entering a new year, and we have a big agenda to go along with it! In my recent surveys many of you indicated interest in gathering together and forming a community. As well,...
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Reader question: Do you recommend Defender in place of third-party antivirus or security tools?

It feels like it has been a while since I addressed a reader question on the blog. This is one I get frequently, all the more so in recent months since Microsoft Defender for Endpoint (formerly Microsoft Defender ATP) became available as a standalone subscription via CSP. Previously, it was...
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Why aren’t you charging your customers to take care of Microsoft 365?

This is a simple question. The way I see it, there are many opportunities to provide Managed Services for SMB customers with regard to their Microsoft 365 subscriptions. Yet to this day, hardly anyone is doing it. Why? I suspect some folks have difficulty...
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Managed Services Providers Are Doing IT All Wrong

As a Microsoft MVP and frequent community contributor, I have been invited to participate as a “subject matter expert” in several groups and online communities. Since I also work for an IT Managed Services Provider, some of these invites have brought me into peer groups comprised of folks who own...
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Managed Services Opportunities within Microsoft 365

I still regularly receive questions from independent IT consultants as well as Managed Services Providers about Microsoft 365 in relation to "regular maintenance" tasks and the like, which can be translated into Managed Services opportunity. Everyone intuitively understands that something like this is possible, but they do not know where...
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What is the biggest opportunity for IT Service Providers and Consultants today, in light of COVID-19?

I got this question from a reader named Rob the other day. The full question is actually a bit more detailed and revealed a lot more about the author of the question--so I've only included an abridged version that pulls out the heart of the inquiry that I'm addressing here...
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Helping IT Consultants Succeed in the Microsoft Cloud

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